76 77 GRI INDEX 2022 Sustainability Report GRI STANDARD DISCLOSURE REFERENCE PAG. OPEN INNOVATION, INTERCOMPANY COLLABORATION AND DIALOGUE WITH ASSOCIATIONS GRI 3: Material Issues 2021 3-3 Management of material issues Open innovation: broadening horizons to narrow the gap 50-52 RESPONSIBLE MARKETING AND SUSTAINABILITY AWARENESS GRI 3: Material Issues 2021 3-3 Management of material issues Sustainable thinking: a new model of development Customer-focus: every product tells a story 36-39 47-49 GRI 416: Customer Health and Safety 2016 416-1 Assessment of the health and safety impacts of product and service categories. Customer-focus: every product tells a story Data tables 47-49 58-66 416-2 Incidents of non-compliance concerning the health and safety impacts of products and services Customer-focus: every product tells a story Data tables 47-49 58-66 GRI 417: Marketing and Labelling 2016 417-2 Incidents of non-compliance concerning product and service information and labelling Customer-focus: every product tells a story Data tables 47-49 58-66 417-3 Incidents of non-compliance concerning marketing communications Customer-focus: every product tells a story Data tables 47-49 58-66 GRI 418: Customer privacy 2016 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data Data tables 58-66 TECHNOLOGICAL INNOVATION AND DIGITISATION GRI 3: Material Issues 2021 3-3 Management of material issues The production process: management of impacts 28-35
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