16 17 SUSTAINABILITY IN OUR DNA 2022 Sustainability Report Commitment to the 2030 Agenda: Stakeholders, Material Issues and SDGs Climate change, social inequalities, political tensions: the challenges facing humanity no longer have national borders, they affect the entire planet and therefore require global responses. The United Nations 2030 Agenda, to which the Next Generation EU and the Italian recovery and resilience plan directly relate, sets out the priorities which all countries must respond to and lays the foundations for a new development model that can deliver a better present and future for our planet and the people who inhabit it. Sustainability has always been an integral part of our business model with the aim, in both the short and long term, of creating favourable conditions for not only economic prosperity, but also environmental and social wealth, responding to the needs of our stakeholders who are an integral part of the socio-economic fabric in which we operate and which is impacted by our business. Stakeholder In order to achieve a complete stakeholder mapping, the Senior Management and Heads of Department were involved in a series of activities: • Through a series of one-to-one interviews and an interactive workshop, relevant stakeholder categories were identified in order to define a comprehensive list of which of them are currently or potentially affected by the company’s activities and to increase alignment with the sustainability context in which we operate. • Once the analysis process was completed, each category identified was assigned a relevance score, taking into account the stakeholder’s level of influence in business decisions and its dependence on business performance. This allows management strategies to be prioritised, activating the most appropriate engagement methods to ensure that the strategic objectives are achieved, while respecting the voice of all stakeholders. • Having performed the mapping, which clearly shows the distinctive features of our business model, was enhanced by defining the engagement methods applied, identifying the main topics of interest and their relationship to the company ones. Category Relevance Engagement method Priority topics Customers including retailers, distributors, loyalty, online sales platforms • Regular meetings • Trade fairs • Development projects • Company visits • Commercial documentation • Questionnaires • Website • Newsletter • Online and offline industry magazines • Product reliability • Supply chain transparency • High levels of service and support • Innovative and sustainable solutions End consumers • Website • Social media • Newsletter • Online and offline magazines • After-sales service channels • Quality and accessibility of products • High levels of service and support • Shared brand values Human Resources including Employees, Committees, Workers' Representatives • Internal communications • Regular individual and collective meetings • Code of Conduct • Social Performance Team • Reporting channels • Employment stability • A healthy, safe and stimulating working environment • Transparent communication and involvement in corporate objectives Trade Unions • Regular meetings • Meetings on company issues • Responsible business management Ownership • Regular meetings with committees and management • Full meetings • Business continuity and development • Stakeholder welfare Embracing a sustainable approach has proved to be not just a reputational benefit, with customers and consumers, but also an opportunity to reduce costs and risks, increasing the drive for innovation and creating a stimulus for value generation for the entire supply chain. Since that improvement comes from knowing and measuring our impacts, our commitment led to the drafting of our first Sustainability Report, which has proven to be the most appropriate tool for describing our approach to sustainability and the distinctive features of our business model. The document, which has been heavily supported by the Senior Management and produced with the collaboration of all people involved in the company, is not designed to be a unilateral publication, instead it offers an opportunity to establish an active and collaborative dialogue with all stakeholders, to incorporate their expectations, needs and requirements, with the common goal of building a prosperous and resilient future. The SA 8000 Ethics Certification is an accredited standard that meets the needs of organisations that wish to differentiate themselves for their commitment to sustainable development, with a focus on social issues. In 1999, we were the third company in Italy to believe in and achieve the certification, which more than 20 years ago was already aiming to spread the word about sustainability and corporate social responsibility. Since then, these values have been integrated into every aspect of how we do business, values which today are, happily, shared increasingly widely.
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